Frequently Asked Questions
Everything you need to know about our premium home collections.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on Hightower products?
Yes, all Hightower furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery. Items must be in original packaging and unassembled. Please note that custom-made or final sale items are non-returnable.
How can I track my order?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
Are your materials sustainably sourced?
Sustainability is a core value at Hightower. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Do you offer assembly services?
Yes, we offer professional white-glove delivery and assembly for an additional fee at checkout, which includes room-of-choice placement and removal of all packaging materials.